SENATH Investment Fund-1 Pty Ltd (ACN 654 073 855) trading as Balnzed ("we", "us" or "our") are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, share and disclose your personal information.
Openness and transparency
We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with enquiries or complaints from individuals about compliance with the APPs.
By accessing and using our website, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.
Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not).
The type of personal information we collect from you includes, without limitation, the following:
- Identification and contact information, such as your full name, address, email address, telephone number(s), your date of birth, your gender, age, profession, role and place of work;
- Financial information, such as your financial account and other payment information, such as your credit card or direct debit information and ABN;
- Customer service interaction information, such as records of our communication with you, including any complaints, requests or queries in relation to our services;
- Traffic information, such as your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- Product information, such as details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- Provided information, such as any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
- Survey/feedback information, such as information you provide to us in connection with customer surveys or requests for feedback that we send; or
- Any other personal information that may be required in order to facilitate your dealings with us.
Collection
We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and services requested or ordered by you and to carry out our administrative functions or as required by law. We will not collect sensitive information from you.
We may also collect personal information from you when you fill in an application form, communicate with us, visit our website, provide us with feedback, complete online surveys or participate in competitions. We may collect personal information about you from our business partners or from third parties.
If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
What do we do with your personal information?
We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):
- Providing you with our products and services including our financial and accounting services products such as billing and invoicing, R&D reporting, activity reporting and payment services;
- Administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
- Billing you for purchasing or using our website, products and services;
- Informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- Providing technical and other service support, administrative messages, reminders, technical notes, updates and information to you and your authorised third parties;
- Responding to any enquiries or comments that you submit to us;
- Provides us with the information to customise and improve the services and/or your experience;
- Verifying your identity;
- Establish, exercise or defend our legal rights, including to enforce compliance with our Terms and Conditions and Privacy Policy;
- Any use which is required or authorised by applicable laws regulations, codes, subpoenas, governmental requests or legal process, or in connection with a legal or regulatory investigation. For example, under anti-money laundering and counter-terrorism financing laws, we are required to collect or disclose information about you; and
- Prevent, detect and investigate any actual or suspected fraud, crime, non-compliance with laws; and
- Any other purpose you have specifically consented to.
Disclosure of personal information
We may share your personal information with various recipients, including our affiliated companies and third-party service providers, who play a crucial role in delivering our products and services to you. These third-party service providers offer a range of services, such as client communication, data storage, auditing, professional consultancy, financial services, credit assessments, banking, data management, marketing, advertising, data analysis, business insights, website and technology support. It's important to note that we choose these third parties with care, and they are authorised to utilise your personal information solely to the extent necessary to provide their services to us or to you, contingent upon your consent.
We may disclose your personal information to:
- Third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;
- Any person or entity to whom you have consented to us disclosing your personal information to;
- Our external business advisors, auditors, lawyers, insurers and financiers; and
- Any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
Access and management
Subject to some exceptions provided by law, you may request access to your personal information in our customer account database, or seek correction of it, by contacting us. See section 11: Contact information. Should we decline you access to your personal information, we will provide a written explanation setting out our reasons for doing so.
We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. We will not charge you for making the request.
If you believe that we hold personal information about you that is not accurate, complete or up-to-date then you may request that your personal information be amended. We will respond to your request to correct your personal information within a reasonable timeframe, and you will not be charged a fee for correcting your personal information.
If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.
Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.
At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at support@balnzed.com.
Cross-border disclosure
We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our website, products and services to you (Recipients).
When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs.
Data retention
We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Policy. We will delete or de-identify information when it is no longer needed to fulfill these purposes unless a longer retention period is required to comply with applicable laws.
Children’s information
Our services are intended for general audiences and are not directed at children under the age of sixteen (16). If we become aware that we have collected data without legally valid parental consent from children under an age where such consent is required, we will take reasonable steps to delete it as soon as possible.
Balnzed website
When transmitting personal information from your computer to the Balnzed website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
The Balnzed website may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the Balnzed website.
Security
We may hold your personal information in either electronic or hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information.
International users
Our services are operated from Australia. If you are located outside of Australia, please be aware that any information you provide to us and/or that we collect from you, including personal data, will be transferred from your country of origin to Australia, which may have different data protection laws than your jurisdiction. We may also transfer information that we collect about you to our affiliates and/or third-party processors located in other jurisdictions around the world. In such cases, where required by law, we have put into place safeguards to ensure adequate protection of your data, such as standard contractual clauses approved by the particular jurisdiction. Where permitted by law, we may also transfer data to other jurisdictions with your consent.
Contact information
If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at:
Miscellaneous
We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Balnzed website.